Cancellation & Refund Policy

Non-Refundable Ticket Purchases

All lottery tickets purchased on LottoHub.in are non-refundable in accordance with government lottery regulations. Once a ticket has been purchased and payment confirmed, the transaction is final and cannot be reversed.

A change of mind after purchase, incorrect ticket selection, or a decision not to participate in a draw after buying a ticket does not qualify for any refund or credit.

Refund Conditions

Refunds will be processed only under the following exceptional circumstances:

1. Draw Cancellation: If a draw is officially cancelled by the regulatory authority (not merely postponed), a full refund of the ticket amount paid shall be credited back to the original payment method.
2. Verified Technical Failure: If a confirmed system error on LottoHub.in resulted in a duplicate charge, failed ticket issuance despite successful payment, or any other verifiable platform malfunction, a full refund will be processed after investigation.
3. Payment Gateway Error: If your payment was debited but the transaction was not recorded by our system due to a payment gateway failure, a refund will be initiated upon verification with the payment provider.

Processing Time

• All eligible refund requests are reviewed within 48–72 business hours of submission.
• Once approved, refunds are credited to the original payment source within 5–7 business days, depending on the banking institution and payment gateway processing cycles.
• LottoHub.in is not responsible for delays caused by your bank or payment provider.

How to Request a Refund

If you believe you are eligible for a refund under the conditions stated above, please contact our support team with the following details:

• Your registered mobile number
• Transaction ID / Order reference number
• Date and time of the transaction
• A brief description of the issue encountered

Our team will review your request and respond within 48 hours with a resolution.